Return & 10-Day Exchange Policy

To be eligible for an exchange, your item must satisfy the following conditions:

• The exchange request is initiated within 10 days from the delivery date.
• The item is in its original condition: unworn, unwashed, odor-free, and with all original tags and box/poly packaging intact.
• Shoes must show zero signs of outdoor wear or sole scuffing.

Exchanging your item is fast and straightforward:

1. Contact customer support on the hotline, WhatsApp or Facebook Messenger — the numbers and links are in the footer and at the bottom of this page.
2. Provide your order details. Share your order number and mention the new size or product you would like in exchange.
3. Doorstep courier delivery. Our delivery partner brings your replacement parcel to your address and collects the return item at the same time.

Defective or incorrect items: if you received a defective item, a manufacturing fault, or an incorrect size or colour sent by mistake, we bear 100% of all delivery charges.

Customer preference or size swap: if the product sent matches your original order and you wish to swap size or colour for your baby’s comfort, the standard courier delivery charge applies for the exchange shipment.

If an exchanged item or replacement size is completely out of stock and cannot be fulfilled, you are entitled to a full refund. Refunds are issued directly to your mobile wallet or bank account within 3 to 5 business days after the returned item is received and inspected at our hub.